Durbin

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Sales to NGOs & Charities

FAQs

FAQs
Can you ship to any Country?

Yes we can but it is up to the recipient to check and confirm any Import restrictions. We do not accept liability for goods held/confiscated by customs.

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What is the procedure for obtaining Controlled Drugs?

Every Purchase Order (PO) for Controlled Drugs must be accompanied by an Import Permit issued by the Ministry of Health in the recipient’s country. Durbin are unable to process orders without Import permits. An additional fee of GBP 65 per licence is applicable.

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Can we get a discount?

Prices are already discounted, but further discount is applied for large quantities/requests.

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How long does it take to process orders?

Except in emergencies, please allow 28 days to process an order. Most orders can be delivered quicker if the items are in stock.

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What is the minimum expiry date for each product?

Our standard expiry dates are a minimum of 24 months for sea freight orders and 18 months for air freight orders. Most products have a longer shelf life. Expiry dates of current stocks can be provided on request at time of order/enquiry.

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What is the minimum order value?

The minimum order value is normally GBP100.

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Do you accept orders by telephone?

Yes, but written confirmation is required before any order will be finalised and despatched.

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Do you charge extra for delivery?

Yes, delivery charges will be added to the final invoice. Charges for air/sea freight are available on request.

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